RWF
KES - Kenya
UGX - Uganda
TZS - Tanzania
NGN - Nigeria
ZAR - South Africa
USD - Zimbabwe
GHS - Ghana
ETB - Ethiopia
ZMW - Zambia
USD - International
Short answer
No. VPS and dedicated servers (VDS) are not covered by the money-back guarantee and are not refundable once set up, because the server resources are reserved for you as soon as you order. The 30-day money-back guarantee covers yearly web hosting, reseller and master reseller hosting.
What the guarantee covers
| Service | 30-day money-back |
|---|---|
| Web, WordPress, cloud and corporate hosting (yearly) | Yes |
| Reseller and master reseller hosting (yearly) | Yes |
| VPS (all plans) | No |
| Dedicated servers (VDS) | No |
| Domains such as .rw and .co.rw | No (paid to the registry) |
The money-back guarantee answer has the full details.
Why servers aren’t refundable
As soon as a VPS or VDS is created, CPU cores, memory and IP addresses are set aside for you alone, and licences such as Windows or cPanel are paid for in advance. Those costs can’t be recovered if the server is cancelled.
Before you order
- Start monthly. Take a VPS on a monthly cycle first, test it, then move to yearly (the setup fee is waived on yearly plans).
- Ask us first. Tell our team what you plan to run and we’ll recommend the right size, so you don’t pay for more than you need.
- Not sure you need a server? Most Rwandan business websites run comfortably on web hosting, which the guarantee does cover.
Upgrading instead of cancelling
If a server proves too small, upgrade it to a larger plan rather than starting again. If it’s bigger than you need, talk to our team about your options before the next renewal.