Can I get a refund on my hosting?

What’s covered

• Yearly web hosting plans, including WordPress, WooCommerce, cloud, corporate and email hosting.
• Yearly reseller and master reseller hosting.

If you’re not satisfied within the first 30 days, we refund the hosting fee.

What isn’t covered

• Domain registrations and transfers: the fee goes to the registry to secure your name (for .rw and .co.rw, the registry is RICTA), so as a rule it isn’t refunded.
• VPS and dedicated servers: these are set up with resources reserved just for you and aren’t refundable.
• Monthly plans: cancel at any time and you won’t be billed for the following month.
• Setup and installation fees, website set-up help, and downloadable software, plugins and modules.

How to ask for a refund

Open a ticket from the client area within 30 days of ordering, saying which service you want to cancel and why. It helps to tell us what went wrong: often our team can solve the problem first.

Before you cancel

• Download a backup of your website and email from cPanel.
• Change your domain’s nameservers if your website is moving elsewhere.

The full terms are in our refund policy. Not sure which plan suits you? Ask our team before you buy.