How do I create a business email with my own domain?

An address on your own domain looks professional, earns the trust of Rwandan customers and partners, and stays with the business even when staff change.

Step by step

1. Get a domain, for example a .co.rw domain for RWF 16,800 a year.
2. Get email hosting. Every Hostnali web hosting plan includes unlimited email accounts, so your website and email sit on one plan. See business email hosting.
3. Create the address: in cPanel, open Email Accounts → Create, type the name (info, sales, yourname), set a strong password and save.
4. Start using it: open webmail straight away, or add it to your phone and Outlook.

Useful addresses to create

• info@ and sales@ for customers.
• yourname@ for each member of staff.
• accounts@ for invoices and payments.

Make sure your email arrives

SPF and DKIM records are set up for domains that use our nameservers, so other mail servers trust your messages and they stay out of spam. Add a DMARC record for extra protection; our team can help.

Tips

• Use forwarders to send copies of sales@ to several people.
• Switch on an autoresponder when you’re away.
• Never share one password among staff; give each person their own account.